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[KB3242] ESET Cyber Security and ESET Cyber Security Pro FAQ

Solution

1. How do I install ESET Cyber Security/ESET Cyber Security Pro?
   For step-by-step installation instructions, see one of the following ESET Knowledgebase articles:
2. Is there a trial version of ESET Cyber Security/ESET Cyber Security Pro?
   Yes, you can try ESET Cyber Security/ESET Cyber Security Pro free for 30 days. Visit the Trial Download page for more information and to download the product:
3. Where can I purchase and download ESET Cyber Security/ESET Cyber Security Pro?
   The products are available for purchase at http://www.eset.com/us/products/home/. You can also contact your local distributor or reseller to purchase the product.
4. What is ESET Cyber Security/ESET Cyber Security Pro?
   ESET Cyber Security/ESET Cyber Security Pro are security solutions for Mac home users. It brings the protection of ESET NOD32 Antivirus that Microsoft Windows users have trusted in and depended on for 25 years. ESET Cyber Security/ESET Cyber Security Pro protects you and your network from emerging and cross-platform (such as, Windows, Linux, Mac) threats without system slowdowns. Advanced heuristic technology recognizes and removes new threats.
5. What's new in ESET Cyber Security/ESET Cyber Security Pro?
   The new products bring improvements to existing feature sets along with new functionality, improved user experience and redesigned interface.
   New features:
   • Cloud-powered scanning
   • Web and email scanning
   • Personal Firewall *
   • Parental Control *
   • Removable Media Control
   • OS X update reminders
   • Notification management
   • Anti-Phishing
   • ESET Social Media Scanner
     * ESET Cyber Security Pro only
     
6. Mac OS X is a very secure operating system. Why do I need an antivirus product for it?
   Home users and business users that share files and/or email between Mac and other platforms such as Windows or Linux can potentially spread threats without knowing or being affected themselves. For more information, visit the following ESET Threat Blog article: Straight facts about Mac malware, threats and responses
7. Is there a Mac ESET product for business users?
   Yes. ESET Endpoint Antivirus for OS X and ESET Endpoint Security OS X have replaced ESET NOD32 Antivirus 4 Business Edition for Mac OS X. Click here to learn more about Mac security products from ESET.
8. When was ESET Cyber Security/ESET Cyber Security Pro released?
   The latest version of ESET Cyber Security: 6.8.300.0 was released on 2019-12-05.
9. What languages are available for Mac Home Edition?
   The latest version is available in English, French, French-Canadian, Spanish and several others. You can select your preferred language from the drop-down menu of available languages on the download page.
10. What are the system requirements?
    See What operating systems are ESET products compatible with? (Home Users).
11. How do I update ESET Cyber Security/ESET Cyber Security Pro?
    Your product will update automatically after installation and activation. For free product upgrades to the latest version available, see the following ESET Knowledgebase article: Do I have the latest version of ESET Cyber Security or ESET Cyber Security Pro?
12. How do I scan my Mac with ESET Cyber Security/ESET Cyber Security Pro?
    The Real-time scanner built into ESET Cyber Security/ESET Cyber Security Pro protects you as you use your Mac. It will also scan your computer on system start up. You can run a Computer scan or create a scheduled scan to run at different time intervals.
13. I am using dual-boot software such as Mac Boot Camp or Parallels, do I need separate licenses for my Mac operating system and for my Windows operating system?
    North American customers: Yes, you will need to purchase ESET Cyber Security/ESET Cyber Security Pro and an ESET product for Windows.
    Customers outside North America: No, you do not need to purchase ESET Cybersecurity/ESET Cyber Security Pro and an ESET product for Windows. You can extend the protection of your ESET product to a parallel operating system on the same computer.
    To purchase additional licenses, click here to visit the purchase page.
14. Is there an ESET security product for the iPhone or iPad?
    No, ESET products for the iPhone and iPad do not currently exist.
15. I have a question/issue that is not listed here, where can I go for additional ESET product support?
    • Visit the ESET Knowledgebase to search for solutions to specific issues with your ESET product.
    • If you are not able to find the answer to your question in the Knowledgebase, email ESET technical support.
16. The “Scan on File“ action blocks communication between VMware Fusion from version 7 and vCenter on OS X from version 10.10.4
    You must set exclusions and exclude following folder:
    /System/Library/Preferences/Logging/Subsystems

Known Issues

• ESET Cyber Security Pro is blocking incoming audio in Skype.
  • To allow the incoming audio in Skype, create a new exception for Skype in the firewall settings. See our Knowledgebase article to resolve the issue.
    
• macOS 10.13 (High Sierra) contains a security feature which requires a user approval before loading new third-party kernel extensions.